Claiming on your pet insurance is simple and straight forward.
From 2020-21 from our claims provider, Insurance Factory
We can pay either you, or your vet directly
Winner of Claims team of the year at the British Claims Awards 2019.
Keep your pets happy and healthy with unlimited access to an experienced UK-registered vet 24/7 with FirstVet when you join Petsure.
Login to MyPetsure and visit the claims section or call our claims team on 0333 009 0998.
Complete your claims form and attach any invoices/bills as well as sending details of the vets if you're claiming for treatment.
90% of claims have a decision made within 5 working days.
We'll either send you, or your vet payment for any agreed claims, minus any excess fees and bill share.
Before you get started with your claim, it's important to check a few details to make sure your claim goes smoothly.
If needed, you can download a paper copy of your claims form here.
Start your claim on MyPetsure
If you’re unsure about whether or not you need to call your vet for an appointment, all Petsure customers have unlimited access to FirstVet. It’s a 24/7 vet video consultation service. Call them from the comfort of your own home without any additional fees.
If the vet you speak to on FirstVet thinks it’s a more serious issue, they’ll suggest what you need to do next.
You can claim for anything that’s covered under your policy. It’s a good idea to check your Confirmation of Cover document and your policy wording before you need to make a claim to understand what you can claim for.
It depends. When you make a claim, you might be asked to pay some of the bill.
The amount you’ll need to pay will depend on your cover limits, excess and bill share that you chose when you set up your policy.
When it comes to excesses for ongoing conditions, you’ll only be asked to contribute your excess once per policy year for that condition.
With a Petsure policy
Helping with your claim
Handling claims
*data from 2020-21 from our claims provider, Insurance Factory
**Illnesses won’t be covered in the first 14 days and accidents won’t be covered in the first 2 days of the policy unless you are switching from another insurer on a like for like basis with no break in cover. Other exclusions may apply to other sections.
++For Lifetime policies only – details correct as of 2 June 2021 via competitor websites. Competitor products are subject to their own terms and conditions and for full details of the Petsure pet insurance please read our policy wording.
+-New caveats text here, Test01